BDO Global Portal

To log in to Global Portal for the first time, click on the activation link in the invitation email sent by your BDO adviser.
For users with corporate email accounts or with a Microsoft login, you will be using the same password you use to log into Microsoft's existing products and services.
For those with a non-federated email account such as Gmail, Yahoo or one provided by your Internet service provider, you will be sent a one-time passcode to your email address

Multi Factor Authentication (MFA) is a digital security method enabled in some locations: you will be prompted during log in to authenticate using your registered device. In some cases a user is requested to complete MFA twice, this occurs when your account has its own MFA setting activated. This is the expected behaviour so please continue to log in as usual. If you want to review or change your account's MFA settings, visit Microsoft's secure page https://aka.ms/mysecurityinfo. Please contact your BDO adviser if you need further assistance.

• Your account has not been added to any Portals. Please wait until you have been added to a Portal, or a new Portal has been created for you.

  This error is shown when your Portal is still being created or has been deleted. Please wait for the creation to be completed: this can take up to 24 hours.

• You need permission to access this site.

  Please reach out to your BDO adviser to resolve this issue.

• Microsoft error message: Sorry but we're having trouble signing you in.

  Please reach out to your BDO adviser to resolve this issue.

• Invitation redemption failed

  Please reach out to your BDO adviser to resolve this issue.

• User does not exist

  BDO users that see this message can access Global Portal via their tenant URL. For more information on this error please contact Service Desk.

To access documents such as your financial statements, tax returns, letters, or other deliverables from BDO, select the Documents menu and see a list of projects and folders. Navigate to a particular project using the navigation on the left-hand side. If you have documents that you need to upload, do not use the Documents menu. Instead, select the Exchange Next Gen menu. The Exchange Next Gen app provides a secure site to upload your documents combined with interactive dashboards to monitor any deliverables you and your team still need to provide. You can view dashboards to see which tasks are overdue or outstanding. Each project has a view allowing you to monitor tasks by type, including filters by due date or assigned to. Click the task you wish to complete and then to upload files, simply use drag and drop or the upload button. Be sure to click the Deliver Request button once you are finished.

A BDO adviser may accept or return a Request in Exchange Next Gen. If a request is returned, a notification will appear under the Bell icon and you will see the return reason as a red banner at the top of the Request task overview. Follow the instructions provided by your BDO adviser and re-submit the request.